CUSTOMER PORTAL

 

Welcome to the Sysmex Customer Portal.

If you have a login for the site, please sign in using the form below. If you have forgotten your details please click here  

This page requires that you know the email address that you've been signed up with. If you wish to log a support call please using the link on the right below and then sign in with your site's username and password. If you are unsure about any of this information please contact the Training Academy on 0870 0666960

http://academy.sysmex.co.uk/

The Sysmex Training Academy

Frequency Asked Questions:

How much training will we receive?

  • Each Sysmex analyser purchased is automatically accompanied by a number of training credits, to allow you to arrange the most appropriate training to suit your needs. The amount of credits received are specific to each instrument.
    You can choose which course better suits your level of expertise, either- Basic, Comprehensive or Advanced.
  • You can top up your training as and when required – the system is completely flexible and built around your specific training needs.
  • You will receive further training credits in subsequent years based on your range of equipment and your annual revenue expenditure.

Do I have to leave the lab?

For all of your basic training needs, the Sysmex Training Academy can accommodate training at your premises at a date and time which suit you. Comprehensive training courses, held at the Sysmex UK Training Suite in Milton Keynes, are designed to share expert knowledge efficiently and effectively. Recognising the time pressures you are under these are managed to minimise the time you or your staff are away from the laboratory.

What about any travel costs?

We recognise that budget constraints dictate how much training can be arranged. To reflect this we will reimburse most reasonable travel costs if you are required to visit the Sysmex Training Academy for your particular training module. (Please see Terms and Conditions for further information.)

Can I use the Training Credits for anything else?

Yes, in year 3 onwards, Training Credits can also be used to keep your professional knowledge and skills up to date by attending relevant conferences and professional development events such as the IBMS, Sysmex User Symposium or the NEQAS & BSHT Annual Meetings.

Credits can also be used to purchase certain educational materials and subscriptions. You can also purchase extra credits if required. Please contact us for further details.

How can I arrange Training?

It’s easy. Simply contact the Sysmex Training Academy on 08700 666960 for further information on the number of credits available to you, the type of training required and to discuss your preferred dates and times.

How many credits will I receive?

Credit Allocation Year 1 (Instrument Based)

Instrument Purchased                      Credit Allocation (Year 1)                        Credit Allocation (Year 2*)

XN-Series                                              27                                                                     3

XE-Series                                               21                                                                     3

XT-Series                                               21                                                                     3

XS-Series                                               3                                                                       1

XP-300                                                   3                                                                       1

TS-Series                                               3                                                                        1

Interrliner                                             3                                                                        1

SIS                                                           9                                                                        2

EPU                                                        12                                                                      2

KX-Series                                               3                                                                       1

DM-Series                                             3                                                                       1

DI-60                                                   

CS-Series                                               21                                                                    3

CS-5100                                                 27                                                                    3

CA-7000                                                21                                                                     3

CA-1500                                                27                                                                     3

CA-500/600                                          3                                                                       1

PFA-Series                                             3                                                                       1

Ves-Matic Cube 200                           3                                                                       1

 

*Please Note: The basic credit allocation for Year 2 is the minimum you will receive. You can receive more based upon revenue spent during Year 1.

 

Credit Allocation Year 2 (Revenue Based)

Annual Spend                   Credit

£0-50k                                  2

£50-100k                             4

£100-150k                          6

£150-£200k                        8

Over £200k                        10

What can my Training Credits Buy?

Training Offered                                                          Training Duration (days)                   Cost in Credits

Basic Training- On-Site                                                1                                                                  3

Comprehensive Training- Sysmex UK                    3                                                                  9

Advanced Training- On-Site                                      1                                                                  3

Year 2 Onwards:

In-House Seminars                                                       1                                                                   3

User Symposium (Day Delegate)                            1                                                                   3

User Symposium (24Hr Delegate)                          2                                                                  12

IBMS Congress                                                              1 to 3                                                          5 to 12

NEQAS                                                                              1 to 2                                                          5 to 7

Are there any other benefits?

You will also receive the following benefits:

  • Go-Live Support - All customers receive on-site support on the day the installation goes live.
  • CPD Accreditation – All our training courses are CPD accredited.

Didn't Answer Your Question?

Email our Training Academy for more information.

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