Sysmex analysers are renowned for their reliability and performance and to ensure that this high level of reliability and performance is maintained we provide our customers with a market-leading range of Technical Support services.
We have an expert team of service engineers and telephone support staff, both in the field and at Head Office.
Our response to both planned and unplanned maintenance events has been designed to minimise downtime and ensure that our customers can maintain the service delivery levels with minimum interruption
Key highlights of this service include:
- A high Engineer to Instrument Ratio, ensuring short wait times and minimal downtime.
- We also offer a fully flexible PMI (Preventative Maintenance Intervention) schedule – conducting any preventative maintenance at weekends and less busy times to reduce interruptions in service.
- We provide a proactive service, identifying any frequent problems and finding a solution before they arise.
- We have a strong track-record of improving the Mean-Time Between Failure (MTBF) of our instruments.
- We offer a comprehensive Telephone and remote support service
- We have a large, local stock of spares, accessories (including PC’s) here in the UK to ensure speedy delivery and our engineers also carry a large amount of stock with them. This not only increases the first-time fix rate but also reduces equipment down time.
- Within the Greater London area, we provide a unique rapid response service to help eliminate downtime – minimising disruption to both staff and patients.
To find out how our Technical Support Team can benefit you, contact Sysmex on 0870 902 9210 or email us at info@sysmex.co.uk
