Customer Testimonials

The best way to understand the tangible benefits of working with Sysmex UK is to see the results that we have delivered for our existing customers. The success stories detailed here outline the main challenges our customers were facing and how Sysmex UK has helped them successfully address these challenges. The challenges include amongst others:

  • Improving staff flexibility and utilisation
  • Instrument reliability and quality
  • Workflow management
  • Throughput and performance
  • Reliability of reagent supplies
  • Maintenance and technical support

Managed Service Contract Customers

Warrington General Hospital

"As a department we now have five years’ experience of a Managed Laboratory Service working in close partnership with Sysmex UK.

Benefits to the department have included the seamless provision of equipment, consumables, reagents and system maintenance together with the easy ability to make changes reflecting service demand.

The managed service offers enhanced control and clarity of cost; the service cost is incorporated into a single unitary charge with regular review meetings – this transfer of financial risk to the supplier has enormously benefited the Trust, offering the potential to reclaim VAT."

Royal Preston Hospital

"The relationship between Royal Preston Hospital and Sysmex goes back many years and began when an NE800 was in use in the department. Since that time we have gone through a number of tender processes culminating in the current contract which has led to Sysmex providing not only Haematology analysers in the department but also Coagulation by means of the newly introduced CS2100i. Sysmex’s flexible approach has also recently led to the introduction of a tube sorter and reagent processing unit onto the HST line."



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